Privacy Policy

Quayside IP Limited

Last Updated: April 2025

1. Introduction

Quayside IP Limited ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance from the Information Commissioner's Office (ICO).

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, title, job position.

  • Contact Data: Email address, telephone number, postal address.

  • Business Data: Company details, professional background.

  • Case Information: Information related to intellectual property matters, including patents, trademarks, copyrights, and legal correspondence.

  • Technical Data: IP address, browser type, operating system, and website usage details via cookies.

3. How We Collect Information

We collect personal data in the following ways:

  • Direct interactions (e.g., via email, telephone, or in-person consultations).

  • Through our website (e.g., contact forms, cookies, analytics).

  • From third parties (e.g., business partners, government agencies, and legal databases).

4. How We Use Personal Data

We use personal data to:

  • Provide intellectual property legal services and advice.

  • Communicate with clients and respond to enquiries.

  • Manage billing, payments, and client records.

  • Comply with legal and regulatory obligations.

  • Improve our website and services through analytics.

5. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual necessity: To provide legal services to our clients.

  • Legal obligation: To comply with regulatory and legal requirements.

  • Legitimate interests: For business administration, client communications, and service improvement.

  • Consent: When required, such as for marketing communications.

6. Data Sharing & Third Parties

We do not sell personal data. However, we may share information with:

  • Legal authorities: If required by law.

  • Service providers: IT support, payment processors, and marketing platforms.

  • Business partners: When necessary for legal casework or referrals.

7. Data Retention

We retain personal data only for as long as necessary for legal, regulatory, and operational purposes. The retention period depends on the type of data and applicable laws.

8. Data Security

We implement technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. These include encryption, secure storage, and access controls.

9. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.

  • Correction: Request corrections to inaccurate data.

  • Erasure: Request deletion of your data where applicable.

  • Restriction: Limit processing under certain conditions.

  • Objection: Object to processing based on legitimate interests.

  • Data portability: Request transfer of data to another service provider.

  • Withdraw consent: If processing is based on consent.

To exercise your rights, contact us at mail@quayside-ip.com.

10. International Data Transfers

If we transfer personal data outside the UK, we ensure appropriate safeguards are in place in line with UK data protection laws.

11. Complaints

If you have concerns about our data handling, you can contact us at mail@quayside-ip.com. You also have the right to make a complaint to the Information Commissioner's Office (ICO) via their website: www.ico.org.uk.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

13. Contact Us

For any privacy-related enquiries, please contact:

Quayside IP Limited
mail@quayside-ip.com

Unit 3, The Quayside Maltings, High Street, Mistley, Manningtree, Essex, CO11 1AL